Frequently Asked Questions
Find quick answers to common questions about our services, booking process, warranties, and more.
Services & Pricing
What services do you offer?
We provide comprehensive construction solutions including installations, repairs, maintenance services, warranty support, and emergency fixes. Our team handles everything from small repairs to major installations.
How do your pricing plans work?
We offer transparent pricing with no hidden fees. Costs vary based on project scope, materials, and timeline. Contact us for a free, no-obligation quote tailored to your specific needs.
Do you offer emergency services?
Yes! We provide same-day/next-day emergency services for urgent issues. Call us directly or use our online booking system for priority scheduling.
Do you cover all parishes?
Same-day in Ocho Rios area; next-day in most parishes. We coordinate with caretakers for owners overseas.
Are quotes really itemized?
Yes. Every part and labour task appears line-by-line, with 10% GC, 15% processing, and 3% contingency fees shown clearly.
Booking & Process
How do I book a service?
You can book through our website, call us directly, or use WhatsApp for quick scheduling. We'll confirm your appointment and provide all necessary details.
What's your service area?
We serve the entire island community. Contact us to confirm we cover your specific location - we're constantly expanding our service areas.
How long does a typical service take?
Service duration depends on the project complexity. Simple repairs may take 1-2 hours, while major installations can take several days. We provide time estimates during the quoting process.
Warranty & Support
What does your warranty cover?
Our warranty covers workmanship and materials for specified periods depending on the service. Full warranty details are provided with your service agreement.
How do I make a warranty claim?
Contact our support team via phone, email, or through your online account. Have your service details ready for faster processing.
What if I'm not satisfied with the service?
Your satisfaction is guaranteed. If you're not happy with our work, contact us within 30 days and we'll make it right at no additional cost.
Technical & Maintenance
Do you provide maintenance plans?
Yes! We offer customizable maintenance plans to keep your systems running smoothly and prevent future issues. Plans include regular inspections and priority service.
What brands and systems do you work with?
We're certified to work with all major brands and systems. Our technicians stay current with the latest technologies and manufacturer training.
Do you offer 24/7 support?
We provide emergency support for critical issues. Our standard support hours are 7 AM - 9 PM daily, with emergency services available outside these hours.
Billing & Payments
What payment methods do you accept?
We accept cash, credit/debit cards, bank transfers, and mobile payments. Payment terms for larger projects can be discussed during quoting.
Can I pay in USD?
Yes. We accept multi-currency cards through Stripe. Receipts are issued in JMD with USD reference.
When is payment due?
Payment is typically due upon completion of service. For larger projects, we may require a deposit with the balance due upon completion.
Do you offer financing options?
Yes, we partner with financing companies to offer flexible payment plans for larger projects. Ask about our financing options during your consultation.
Still have questions?
Our team is here to help you get the answers you need. Reach out to us and we'll respond promptly.